Privacy Policy

Last Updated: 10 October 2025

Welcome to Builtin AI ("we," "us," or "our"). We are a custom artificial intelligence design firm based in Newry, Northern Ireland, operating the website BuitlinAI.co.uk. We are committed to protecting the privacy of our clients, their customers, and our website visitors.

This policy explains how we collect and use information when you visit our website, use one of our products (like the AI Assistant for Tradespeople), or engage with us for Custom AI Design Services.

We collect information in several ways depending on your interaction with us:

• When You Use Our Products (e.g., the AI Assistant): As a "data processor," we handle the data our products collect on behalf of our clients. This includes, but is not limited to:
  
  • End-user names, phone numbers, and addresses.
  • Details of service requests.
  • Voice recordings of calls for quality and training purposes.
• When You Engage Our Custom AI Design Services: As part of the design and development process, we may handle a wider range of client data, including:
  
  • Business process information and workflow data.
  • Client customer data.
  • Employee information relevant to the AI system being built.
• When You Contact Us Directly: When you use our website's contact form, we collect your name, email address, phone number, and company name to respond to your inquiry.

Your information is used to:

• Operate Our Products: To pass lead and message information from our AI Assistant to the correct Tradesperson.
• Design and Build Custom AI Solutions: To analyze your business needs and use your provided data to train, build, and deploy a bespoke AI system for your specific workflow.
• Communicate With You: To respond to your inquiries about our services and provide customer support.
• Improve Our Services: To analyze data to improve the performance, accuracy, and efficiency of our products and custom solutions.

Our legal basis for processing data includes:

• Contract: When you sign up for one of our products or custom design services, we process your data to fulfill our contractual obligations.
• Legitimate Interests: We process data on behalf of our clients to enable them to conduct their business (e.g., responding to customer leads).
• Consent: When you contact us through our website, you give us consent to use your details to reply to you.